TranstarPOS Support Structure

Renewing support means investing in your future. How much does it cost you for you to be "down" for 5 hours or a full day? Like most businesses, you'll not only lose customers, but you'll be paying employees extra to make up the difference during the down time.

When you renew our support contract, you are helping us to staff adequately so we can answer your calls, visit your site, and have the resources to better assist you when you most need it.

Help us to help you. Renew your contract so you can sleep better at night.

Online & Phone Support Fees

• 1 Station $600
• 2 Stations $850
• 3 Stations $950
• 4 Stations $1150
• 5 Stations $1250
• 6+ Stations $1400

Onsite Support Fees

$125 Per Hour First Hour | $85 Per Hour Hours After (max 3hrs) | RMA Hardware: $150

• All VIRUSES issues will charged $75 PER HOUR for PHONE AND INTERNET support
• All VIRUSES that requires Reinstalling Operating System will be $350
• If hardware is over 3 years old, we will recommend replacement if they are consistently having problems

Clients Without Support Contract

For clients that do not have a valid contract, the rates are $350 for the first hour and $200 for additional hour. Nights and weekends rates are $500 for the first hour and $350 for additional hour. WE RESERVE THE RIGHTS TO CHANGE RATES AT ANYTIME. We reserve the right to refuse service without a service contract. Customers must pay in advance and we do not guarantee any work performed.

We accept Credit Cards and ACH Payments