Call In
If you do not have Online or Platinum Support

Normal Business Hours
$350 first hour then $200 / hour

Nights and Weekends
$500 first hour then $350 / hour

 

Customers must pay in advance and we do not guarantee any work performed.

 

View our 2012 Support Structure

Online & Phone
online via logmein, online ticket

1-2 Stations
$75 / month
$800 / year

3-5 Stations
$125 / month
$1375 / year

6-9 Stations
$150 / month
$1650 / year

Save 20% with our Merchant Services!

 

Onsite Support Fees
$100 first hour then $75/hour (max 3hrs)
Loaner System: $125
RMA Hardware: $150

View our 2012 Support Structure

Platinum
Our most popular support plan

1-2 Stations
$125 / month
$1375 / year

3-5 Stations
$160 / month
$1760 / year

6-9 Stations
$185 / month
$2035 / year

Save 20% with our Merchant Services!

 

Onsite Support Fees
No Additional Charge!
Loaner System: No Charge!
RMA Hardware: $150

View our 2012 Support Structure

TranstarPOS support is trusted by the country’s most respected restaurants.


 
 
 
 

How do I qualify for the 20% off Credit Card Discount?

Switch to our preferred Credit Card vendor using Mercury or HarborTouch (formerly United Bank Card) and rates will be 20% off prorated depending on when you switch over!

How does the support contract work?

When you have Online Support with TranstarPOS, you can call us anytime to resolve an issue. If the issue can not be resolved, we might be required to be onsite. Our onsite rates for Online support is 125 for the first hour, then $85 each additional hour, maximum of 3 hours.

If you did not have any support contract, your rate would be $300 for the first hour and $200 for each additional hour. We do not guarantee any work performed, either!

My Hardware is under warranty. Why do I have to pay $150?

If you require us to handle the RMA process for you, we have to charge $150. This includes us picking up the product, contact the vendor on your behalf, replace you with a loaner, shipping to the vendor, and install onsite. We require payment upfront before any RMA can begin.

We accept Credit Cards and ACH Payments

Credit Card Authorization

Pay Online via ACH

 
 

About

Transtar POS is a technology company focusing on delivering key data to everyone involved in the restaurant and hospitality business.

Support

(713) 701-5462
(225) 361-2655
Submit a Support Ticket
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